020 89802245

Pay holding deposit

During the tenancy At the end of the tenancy



References required

For a long let you will be asked for a previous landlord, bank, employee and/or character references.

For a short let you will be required to produce proof of address and either your passport, national ID card or driving licence.

For a short let tenancy where a company is the tenant you will be required to produce proof of ID for those staying at the property and a letter from the company.


Point of contact if you have problems with your tenancy

Properties Managed by Monreal Shaw

If your property is managed by Monreal Shaw please call 020 3691 7055 or email your enquiry to managed@monrealshaw.com .

Properties not Managed by Monreal Shaw

If your property is not managed by Monreal Shaw please call 020 3691 7055 or email your enquiry on This email address is being protected from spambots. You need JavaScript enabled to view it. m


Notifying utility companies after you move in

You as the tenant are responsible for setting up accounts with the utility companies directly when you move into your property and also when you leave, taking care to provide meter readings at the beginning and end of the tenancy. If your property is managed by Monreal Shaw, we can arrange and monitor this for you.


Rental payments

How do I work out a monthly rental payment?

The best way to work out the monthly rental payment for a property is to multiply the weekly rent by 52 and divide the total by 12.

How do I pay rent?

For long lets you will be asked to set up a monthly standing order with your bank. For short lets you will need to pay the rent in full prior to the commencement of your tenancy. We accept bank transfers, bankers' drafts, cash, direct debits, American Express and credit cards (subject to a small admin charge).

When will the rent leave my account?

Generally rent is paid by a standing order mandate and will leave your account 3 days prior to the rental due date in order to be in the recipients account on the due date (The due date is typically, although not always, the date on which you moved in)

What happens if my rent is paid late?

Any problems with rental payments that may result in late payment should be conveyed to Monreal Shaw Property Management. Arrears letters will be issued if rent remains outstanding beyond 5 days after it was due. Interest will be charged until payment is made.

What penalties will I incur should I break my lease agreement early?

The primary liability is for rent until the end of the contract or its break clause point. If the landlord agrees to re-market the property and once a new tenant is found, then your liability will be reduced to covering the landlord's commission and any other expenses from when the property is re-let. Payments would be calculated on a pro-rata basis for the unexpired term of the contract.


Serving notice to vacate the property

Notice would need to be served in accordance with your particular lease agreement by recorded delivery to Monreal Shaw or by emailing infoThis email address is being protected from spambots. You need JavaScript enabled to view it.. The agreement should always be referenced.

Property Management and Lettings

Monreal Shaw

322 Hertsmere House

2 Hertsmere Road West India Quay,Canary Wharf

London E14 4AL


Expenditures/costs at the end of your tenancy

As an outgoing tenant typically your costs will be associated with professional cleaning and the inventory check out. Any discrepancies between the check in and check out may result in deductions from your deposit.


Renewing your tenancy

You should inform us 60 days prior to the end of your tenancy to allow enough time to arrange all the related administration.


Your deposit will be protected by the Tenancy Deposit Protection Scheme/unless landlord wishes to register through my deposits.

In line with legislation introduced in April 2007 all deposits being paid by a tenant for an Assured Shorthold Tenancy must be registered with a recognised deposit protection scheme within 14 days. Where appropriate, Monreal Shaw will register the deposit on your behalf. 

Once the check-out has been conducted, the property has been cleaned to a satisfactory standard and Monreal Shaw has received instructions regarding the deposit from the landlord, the money will be returned to your account, less any agreed deductions. This typically takes 10 working days and generally no more than 28 days.

If your question is still not answered, please contact your Property Manager directly or Monreal Shaw head office.



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